We’re so excited to introduce you to our longest-standing employee, Helen Govender. She’s celebrating 20 years at FMI this year. Considering we’re 22 years old, that’s an amazing feat. She’s the lady who knows everything about FMI, having worked in just about every department from Claims to Sales to Client Services, and now Underwriting. “When I started here, there were only 20 employees, and insurance was brand new to me,” she says, as we sat down with her to find out more about her life at FMI. Now, 20 years later, Helen’s our go-to person.
1.Tell us a little about yourself.
I’ve been married for 25 years. I have 2 kids – a girl and a boy.
2.When did you start working at FMI?
I started working at FMI as a Claims Clerk. There weren’t any specific or defined departments, so everyone, including management, did everything from claims to broker contracts to quotes. Every now and then, I’d be asked to return to a certain department to help out. I was the fixer. Solving problems is my thing.
3.Tell us a little about what your current role involves and what you love most about it.
When a client applies for life cover, I assess the risks associated with granting them that cover. I enjoy being challenged and learning new things every day.
4.Tell us about your involvement in #21Lives.
The highlight for me was seeing how our products impact people’s lives. I was involved in Denise’s story, and to see how FMI has helped her was an eye-opener for me. There’s no satisfaction that can compare with seeing that first-hand. It gives me an added sense of purpose at work.
5.What do you love about working at FMI?
One thing that hasn’t changed throughout the years is FMI’s culture and how we treat people. I’m very proud to be part of this company. I enjoy being able to help people with anything. Anybody who wants to know anything about our products can come to me. Many people think I’m crazy for working in the same place for 20 years, but I’ve never been bored! FMI has given me the opportunity to study, to take on different roles over the years, and to continue to grow.